Shipping policy
Effective Date: November 2023
Shipping Methods
At Marianna Canu Art, every product is made to order and uniquely designed by artist Marianna Canu. From apparel and accessories to stationery, small goods, and fine paper prints and posters — each piece is crafted with care, just for you.
We're pleased to offer free shipping on all custom made-to-order products within the United States. Please note that Original Paintings and Custom Giclée prints are not included in free shipping. Custom made-to-order products typically arrive within 1-2 weeks from the date of purchase. Once your order is fulfilled and handed to the carrier, tracking updates will be available via your confirmation email. While we are not responsible for carrier delays or lost packages once in transit, we are always here to help — please don't hesitate to reach out and we will do our best to make it right.
*International Orders: A flat shipping rate applies to international orders. Delivery times vary by destination.*
*Original Paintings & Custom Giclée Prints: These works require special handling, custom packaging, and insurance commensurate with the artwork's value. All original paintings and custom Giclée prints are shipped directly from my New Orleans studio. Original paintings are prepared and ready to ship within 3-5 business days after the order is placed. Shipping costs are calculated individually and invoiced separately after purchase. I partner with a specialized local carrier experienced in handling fine art and antiques, ensuring every piece is transported with the utmost care and arrives fully insured.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery date of your package.
Lost or Damaged Items
While we take great care in packaging and delivering your order, unforeseen circumstances may lead to lost or damaged items during transit. If your order arrives damaged or goes missing, please contact our customer support team within 3 days of receiving your order, and we will assist you in resolving the issue.
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at mariannacanuart@gmail.com with subject line "SHIPPING."